eBay India

My very first purchase using eBay didn't go that well...in terms of the product but went off flawlessly in terms of customer support from the eBay team. My 5 + year old Acer laptop's battery wasn't working and I gave it for service with their 'authorised' partner, Redington. They suggested  a change of battery and replaced it for Rs.7 K with a 6 month warranty. And guess what, the battery died exactly after 6 months and 1 week !! Not wanting to spend that much again, I browsed through eBay listings and found one for Rs.2,600. Took a chance and ordered it. The delivery was done as promised, battery was there - except that it refused to charge itself ! On contacting the eBay seller, I was asked to contact the eBay customer support and they went all out to ensure that the charges were reversed. Heck, eBay even took the tab for the return product shipment ! WOW ! This is wonderful  customer service, if ever there was one and in India ! Double WOW !!